Ordering & Payment
Q: How do I place an order?
Simply browse our collection, select your dress style, choose your size and color, and add it to your cart. Proceed to checkout and follow the prompts to complete your purchase. If you need a custom size, please leave your measurements in the order notes.
Q: What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods available at checkout.
Q: Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of purchase. After this window, production may have already begun. Please contact us as soon as possible at our Contact Us page if you need to make changes.
Q: What does "Made to Order" mean?
When you purchase a Made to Order item, your dress is created from scratch just for you — not pulled from a shelf. This means every piece is tailored to your specifications, giving you a truly personalized result while minimizing unnecessary inventory waste.
Need it sooner? Check at checkout whether rush production or expedited shipping is available for your chosen style — selecting either option can help get your dress to you faster when every day counts.
Sizing & Customization
Q: How do I find my correct size?
We recommend measuring your bust, waist, and hips and comparing them to our size chart available on each product page. If you fall between sizes, we generally recommend sizing up. For the best fit, consider ordering a custom size.
Q: Do you offer custom sizing?
Yes! Most of our dresses are available in custom sizes at no extra charge or a small additional fee. Simply provide your measurements (bust, waist, hips, and hollow-to-floor) in the order notes at checkout, and our tailors will make the dress to your exact specifications.
Q: Can I request customizations such as changing the neckline, color, or sleeve length?
We do accommodate certain customization requests. Please contact us before placing your order to discuss your specific requirements, and we'll do our best to accommodate you.
Shipping & Delivery
Q: How long does it take to receive my dress?
Most dresses require 10–15 business days for production, plus shipping time. Standard shipping typically takes 5–10 business days. We recommend ordering at least 4–6 weeks before your event to allow time for production, shipping, and any alterations.
Q: Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs vary by destination. You can view estimated shipping costs at checkout.
Q: How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
Returns & Exchanges
Q: What is your return policy?
We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached. Custom-sized dresses and final sale items are non-refundable. Please visit our Return Policy page for full details.
Q: My dress arrived with a defect or doesn't match what I ordered. What should I do?
We sincerely apologize for any inconvenience. Please contact us within 48 hours of receiving your order with photos of the issue, and we will work quickly to resolve it with a replacement, exchange, or refund.
Dress Care
Q: How should I care for my dress?
Most of our dresses are made from delicate fabrics such as satin, lace, tulle, and chiffon. We recommend dry cleaning for best results. Store your dress in a breathable garment bag away from direct sunlight to preserve its color and shape.
Q: Does my dress come with a garment bag?
Sorry. Garment bags are not included with most orders, but we highly recommend purchasing one to keep your dress protected during storage and transport. A breathable garment bag helps preserve the fabric, color, and shape of your dress long after your special day.
Still Have Questions?
We're here to help! Please visit our Contact Us page and our team will get back to you as soon as possible.